It’s so funny, today I have just experience to stories of customer service at both ends of the spectrum.
First, the good side: My mom introduced me to a contact lens cleaner called “Clear Care” — we found it at Costco, but now we can’t find it anywhere (Utah OR CA). So, I emailed, they said that they were switching their plant over or something and they were transitioning but expected stores to have a full stock by the beginning of April, but that they’d send me some. Today — like just 2 days later, DHL knocks on my door (no, they didn’t deliver Lisa Bearnson to me… but that would’ve been nice) and there’s 2 starter packs of the Clear Care. I was just so impressed. Plus, their product is great. I feel like I have brand-new contacts every day. You all should try it.
Then… the “not-so-good” side: We switched our cellular service over to Sprint about a month ago. It’s nice, beause my mom and I are on the same plan, so we can talk forever without paying a penny (nice, when Spencer wants to say “hi” on the phone for 5 minutes). Anyway, I was supposed to get my first month’s service for free. I get my bill — it’s 158 bucks (Because they ALSO added activation — which we were also supposed to get for free). So, I call them, they tell me to come in, I say “are you serious?”, and then they take down my account info for a manager to look at. Today, I call back, no one has a clue about my problem. And again, they take down my info.
Now, I think there’s a good chance that I have the WORST possible luck with cellular customer service, but I wish companies would realize the positive-ness of customer service, and how little, actually it takes to make a customer really happy.
On a brighter note, I am SUPER ornry today. No phone calls from anyone in particular and I’m just trying to remember how much BETTER I am…
THAN SOME SILLY CONTEST. Am I right here?
Edited to say: Beans are not hats (yes, I just said this at the dinner table) AND Sprint credited our bill, better than I had hoped… but it was still slow.
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